At one time or another we have all been a patient or family member of someone who has been in a healthcare setting. As healthcare providers, we come out of that experience with a new and different perspective; we understand the importance of sharing the experience, good and bad, so that meaningful change can take place. Healthcare providers play a critical role in improving the healthcare experience for patients and their families. Right now, improving the patient and family experience is the number one priority of hospital CEO’s. This work is important and deserves our attention; it also requires the engagement and support of strong leaders at every level of the hospital. Lori will talk about the current trends in the perinatal and neonatal sector of healthcare and how improving communication between employees and patients/families and between employees themselves can improve the patient experience and increase employee’s job satisfaction.
Lori Gunther, MS, CPXP